Help
Short answers to what people ask most. New here? Start with how capy works.
Planning a trip
Who is capy for?
Whoever is organizing a group trip, usually for 4 to 8 people flying in from different cities. It works for 2 people, and up to 20.
What do I type?
Where, when, and who's coming from where: “Mexico City, March 4–8, 3 from San Francisco, 2 from New York.” capy asks for anything missing.
Do I need an account?
No. Plan, edit and share without one: your trips are saved in this browser. Add your email (no password, just a one-time link) to keep your trips, and the say over their links, on any device. Clear this browser without doing that and nobody can turn your links off or delete those trips. Trips on a browser that never signs in are deleted a year after its last visit, unless someone else is still editing them: then they pass to that person.
Can I change the plan?
Yes. Tap a stop to swap, edit or remove it. Or just ask in the chat: capy can change stops and whole days, the dates or the destination, groups and how they get there, flights and stays, the budget or pace, or turn the trip into a road trip, and Undo takes it all back in one tap. Stops you change yourself stay put when capy updates the rest. capy's AI help has a daily limit per person; a note in the chat says when it's running low and when it resets.
Sharing with friends
What do friends see?
The whole plan on their phone, with no sign-up. They pick their group to see their own flights. They can look, not edit.
Who can open the link?
Anyone you send it to. Links aren't listed in search engines. To stop a link working, open Link settings on the share card in Save & share: Turn off this link, or Make a new link to replace it.
Do friends see my changes?
Yes. The link always shows the latest plan.
Can someone plan it with me?
Yes. In Save & share, set Anyone with the link can to edit, Copy link and send it only to them. Whoever opens it goes straight into the plan, with no sign-in, and can change it with you: chat, swap and move stops, groups and flights. They show up under an anonymous name, like Anonymous Otter, and the trip is in their My trips. You each see the other's changes as they happen. Only you can delete the trip or change its links. In Link settings, Make a new link or Turn off this link stops the old link and everyone who joined with it.
Money and booking
Is capy free? Who pays for it?
Free. Some booking links pay capy a small commission if you book. Your price is the same, and commissions don't decide what capy suggests.
Can I book through capy?
No. Booking buttons open the airline, hotel or tour site, and you book with them. Each group books its own flights.
Why is the price different on the booking site?
Prices in capy are snapshots and aren't held. The booking site's price is the real one.
When the plan is wrong
What can the AI get wrong?
Opening hours, prices, flight times, travel times and photos can be out of date, and a place can close. capy checks what it can and marks what it couldn't. Check details on the booking page before you pay.
Visas and entry rules?
capy doesn't give visa or passport advice. International trips link to the official government source.
Something looks wrong. What now?
Swap the stop, or tell the chat what's off. And please tell us, so we can fix it for everyone.
Privacy and your data
What does capy keep?
Your trips and chat, until you delete them; your email if you sign in. capy doesn't sell your data. Details in the privacy policy.
How do I delete a trip?
Open it, go to Save & share, and use Delete this trip. Its link stops working for everyone.
How do I delete everything?
On My trips, under Your data: download a copy, or delete your account and every trip.
Still stuck?
Tell us what happened and which page you were on. We read everything.
Or email [contact email]. We aim to reply within 5 working days.